This Refund Policy applies to paid self-paced digital courses sold on brianewuzie.com, including Igbo Spiritual Manifestation: Reconnecting With Your Chi. Please read it before purchasing. Nothing in this Policy limits any non-excludable statutory cancellation right or consumer remedy.
1. Digital delivery and change of mind
The course includes streaming lessons and downloadable digital educational resources. Access is ordinarily provided shortly after payment is confirmed. Once digital course access or supply has begun, we do not provide a voluntary refund merely because you changed your mind, no longer wish to take the course, did not use all lessons or downloads, or did not achieve a particular personal or spiritual outcome. The course does not guarantee particular results.
2. When a refund or other remedy may apply
We will review and provide an appropriate remedy where applicable law requires it, including for a duplicate or unauthorised charge, non-delivery of purchased access, a significant technical failure that we cannot reasonably remedy, or digital content that materially fails to match the description or applicable quality requirements. Depending on the circumstances and applicable law, the remedy may be restoration of access, correction, a price reduction, cancellation or a full or partial refund.
If you have not yet received or begun digital access and seek cancellation, contact us promptly. Any mandatory cancellation rights will be honoured. An order-processing or card-payment issue will be investigated on its merits.
3. Statutory rights for international purchasers
Customers in some jurisdictions, including the United Kingdom and parts of Europe, may have a statutory cancellation or withdrawal period for certain online contracts. For qualifying digital content, that right may be lost when digital supply begins only if the relevant legal conditions are met, which can include prior express consent, acknowledgement and confirmation. Any statutory right that still applies will be honoured even when this Policy otherwise says no change-of-mind refunds. Customers who believe they have a statutory cancellation right should contact us with the order details.
4. How to request help or a refund
Email brian@brianewuzie.com with your order number, purchase email, purchase date, a short description of the problem and, where relevant, screenshots of an access error. Do not send full payment-card numbers or sensitive personal information. We aim to acknowledge enquiries within five business days; complex cases may take longer and we will provide updates. This service target does not override statutory deadlines.
5. Refund method and timing
When a refund is approved, it will normally be sent through the original payment channel where possible. The time it takes to appear on a bank or card statement depends on the payment provider and receiving institution. We will comply with any legally required method or deadline. We may need to request additional information to prevent payment fraud.
6. What happens to course access
A full refund ordinarily ends the purchaser’s enrolment and right to access the course, videos, audio, PDFs, workbooks and related resources. Previously downloaded files cannot be remotely erased from a device. When the licence ends, the customer must stop using and distributing those materials and delete retained copies where this requirement is lawful and applicable. A partial refund does not necessarily terminate access; its effect will be communicated as part of the resolution.
7. Payment disputes and fairness
If an order seems incorrect, please contact us so we can investigate promptly. You retain any rights to make a legitimate chargeback or statutory complaint. We will not make false or misleading representations about the course or deny lawful remedies on the ground that a file was downloaded.
8. Contact
Ewuzie Media Limited, a company operating from Nigeria. Registered business address: 10 Onyenweaku Street, Umungasi, Aba, Abia State, Nigeria. Email: brian@brianewuzie.com. Refund requests: brian@brianewuzie.com.